Refund policy
🧾 Refund & Return Policy
Thank you for shopping with us!
We take pride in providing high-quality fidget tools and inspect every item before dispatch. Please read our return and refund terms carefully before placing an order.
🛠️ Returns
We only accept returns if an item arrives damaged or defective.
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You must contact us within 7 days of delivery at fidgetverse.shop@gmail.com.
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Please include your order number and clear photos of the damaged item.
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Once your return is approved, we’ll provide instructions for returning the product.
Returned items must be:
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In their original packaging, and
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Include all accessories or parts that came with the order.
We do not accept returns for:
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Change of mind
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Used or opened items
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Custom or personalized orders
💰 Refunds
Once your return is received and inspected, we’ll notify you via email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable.
🚫 Cancellations
Orders for custom or personalized products cannot be cancelled once they are placed.
If you made an error in your shipping address, please contact us immediately — we’ll try to update it before dispatch if possible.
📦 Damaged or Lost Packages
If your item arrives damaged, or doesn’t arrive within the expected time, please contact us at fidgetverse.shop@gmail.com and we’ll assist you in resolving the issue quickly.